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Targeting & Segmentation

Reuniting: How JetBlue, Fifth Third Bank, Hertz and others Re-Engage Lapsed Loyalty Members

Author:
Lisa Biank Fasig
Source:

When it comes to enrolling in loyalty programs, many Americans have eyes bigger than their wallets, or their attention spans.

Banks Missing Out on Leveraging Loyal Clients

Author:
John Ginovsky
Source:

Banks are under-leveraging their loyal customer bases, missing out on opportunities to increase top-line growth by cross-selling additional services, according to findings of a comprehensive survey of U.S. bank customers conducted for FICO.
Consumers today use 6.05 banking services on average, but use only 3.37 of these services from their primary bank (where they keep their checking account). Only 30% of consumers surveyed have relationships with their primary bank that extend beyond checking, debit, and savings.
Some 78% ...

Keeping Millennials Happy Is Now Its Own Genre of Management Training

Author:
Cory Weinberg
Source:

Young professionals are restless, especially in banking jobs. Now managers are making it their business to learn what makes them tick.

This Is How Your Financial Data Is Being Used to Serve You Ads

Author:
Sam Thielman
Source:

Wait, who sees my credit card bill, again?
We've done a lot of work here at Adweek on ROI data, and a few readers have asked that we explain what on earth we're talking about, because it's a somewhat scary phenomenon to consumers—especially in an age when surveillance is such a hot topic—and a thrilling opportunity to advertisers.
Here's the short version: Everyone in advertising is buying exhaustive records of your purchases—all your purchases—and comparing them to your viewing habits so that they know which ads you saw and whether or not they changed your behavior.

Marketers: Plug In These Numbers

Author:
Jack Loechner
Source:

According to the American Consumers Newsletter by Cheryl Russell, Editorial Director, New Strategist Press, here’s a collection of hot trend metrics and back stories, for classic marketing segmentation.
2013 Births, Population and Projections
At first glance, the 2013 estimate of births in the United States changed little: the 3,957,577 estimate of 2013 was only 4,736 greater than 2012 and remained at a level 8% below the all-time high of 4,316,233 in 2007.

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